How should a host greet a guest upon arrival?

• A. By nodding and pointing to a table
• B. By smiling and making eye contact
• C. By handing them a menu immediately
• D. By ignoring them until they ask for help

Answer: (B)

Greet the guest with a smile and make eye contact to create a welcoming and inviting atmosphere. This approach helps establish a personal connection right from the start, making guests feel valued and appreciated. A genuine smile can help set a positive tone for their dining experience, and making eye contact shows attentiveness and sincerity. This kind of greeting is essential in the hospitality industry, as it contributes to a sense of warmth and friendliness that guests expect when they arrive at a restaurant. Such interactions are key to making a great first impression and ensuring that guests feel comfortable and eager to enjoy their meal.